Information We Collect
When you request service or contact us, we collect your name, phone number, email address, and service address. We also collect details about your AC system and the problem you're experiencing so we can help you faster.
Like most websites, we automatically collect basic technical information such as your IP address, browser type, and pages you visit. This helps us keep the site working and improve your experience.
How We Use Information
We use your information to schedule and perform AC repair services, send appointment reminders, and follow up on completed work. We also use it to respond to your questions and provide customer support.
With your permission, we may send you occasional updates about seasonal maintenance or special offers. You can opt out of these messages at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our site. Cookies are small files stored on your device that help us improve site performance.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how people find and use our website. These tools collect anonymous data such as page views and time on site.
We may also use third-party scheduling or review platforms. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
We may disclose information if required by law or to protect the rights and safety of our customers and our team.
Data Retention
We keep your information for as long as needed to provide services and meet legal requirements. When it's no longer needed, we securely delete or anonymize it.
Data Security
We use reasonable security measures to protect your information from unauthorized access, loss, or misuse. These include encryption, secure servers, and limited access for employees who need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to safeguard your data.
User Rights
You can request to see, correct, or delete the personal information we hold about you. You can also ask us to stop sending marketing messages.
To make a request, just contact us using the details below. We'll respond within a reasonable time.
Children's Privacy
Our services are for adults. We do not knowingly collect information from children under 13. If you believe a child has given us personal information, please contact us so we can remove it.
Changes to This Policy
We may update this policy from time to time. When we do, we'll post the new version on this page and update the effective date. We encourage you to review it periodically.